About Conference

Customer Experience Cruise 2023

Over the next five years, CX is well positioned to be the engine that powers your business success boosting sustainable client-driven growth. Leaders who realize this potential find themselves ahead of competition, increasing bottom line and future proofing the offering. Now is the time to invest in XM; with a modernized people, data and technology strategy to navigate the uncertainty and high customer expectations for seamless digital experiences and hyper-personalized journeys.

Start 2023 by securing your seat at the biggest and first CX Cruise event in Dubai to equip your organization with the latest trends, insights and innovative solutions you will need to drive successful and complete XM initiatives.

Join the experts and your industry peers, at this fully bespoke event with main objective to uncover the keys to your success. CX Cruise presents to you an inspiring line up of panels, fireside chats and powerful presentations answering today’s leaders ‘challenges and priorities;

How to achieve world-class data driven CX strategy, from executing VoC programs to leveraging AI & Data Analytics? 

How to empower employees and redefine the ways that we engage talent with CX? 

What are the effective solutions and technologies for maximum positive business outcome?  

How to create a more humanized AI and unbiased data strategy meeting ESG objectives? 

How can you measure ROI to support the shift to an ultimate customer centric culture?

How to build cyber security into your XM end to end platform? 

And much more. 

CX Cruise will bring together carefully selected speakers and experts from all over the GCC region, to present to you inspiring insights and innovative ideas. An award ceremony will be held to recognize companies leading CX excellence in 2023.