Slider 3
Slider 4

About Conference

Customer Experience Cruise 2023

Over the next five years, CX is well positioned to be the engine that powers your business success boosting sustainable client-driven growth. Leaders who realize this potential find themselves ahead of competition, increasing bottom line and future proofing the offering. Now is the time to invest in XM; with a modernized people, data and technology strategy to navigate the uncertainty and high customer expectations for seamless digital experiences and hyper-personalized journeys.

Start 2023 by securing your seat at the biggest and first CX Cruise event in Dubai to equip your organization with the latest trends, insights and innovative solutions you will need to drive successful and complete XM initiatives.

Join the experts and your industry peers, at this fully bespoke event with main objective to uncover the keys to your success. CX Cruise presents to you an inspiring line up of panels, fireside chats and powerful presentations answering today’s leaders ‘challenges and priorities;

How to achieve world-class data driven CX strategy, from executing VoC programs to leveraging AI & Data Analytics? 

How to empower employees and redefine the ways that we engage talent with CX? 

What are the effective solutions and technologies for maximum positive business outcome?  

How to create a more humanized AI and unbiased data strategy meeting ESG objectives? 

How can you measure ROI to support the shift to an ultimate customer centric culture?

How to build cyber security into your XM end to end platform? 

And much more. 

CX Cruise will bring together carefully selected speakers and experts from all over the GCC region, to present to you inspiring insights and innovative ideas. An award ceremony will be held to recognize companies leading CX excellence in 2023.

Meet our

Event Speakers

Eoin Daly

Eoin Daly

Head of Customer experience
Commercial Bank of Dubai, UAE
Lina Yahya

Lina Yahya

Executive Vice President – Customer Excellence and Protection
Rami Zahran

Rami Zahran

Group Chief Marketing & Communications Officer
Saudi German Health, UAE
Amit Puri

Amit Puri

Vice President (Leasing)
DAMAC Properties, UAE
Khaled Nabhan

Khaled Nabhan

Hydrol, UAE
Samrat Sengupta

Samrat Sengupta

Ecommerce Omnichannel & Product Director (GCC & SEA)
Kowshik Bhattacharjee

Kowshik Bhattacharjee

Head of Service Excellence/ Customer Experience
Medcare Hospitals & Medical Centres
Sanjeev Nichani

Sanjeev Nichani

Head - Loyalty & CRM
Apparel Group
Lalit Ratnala

Lalit Ratnala

Director of Digital & Growth
Faten ElAzhary

Faten ElAzhary

Group Head of Customer Support Department
Kamal Osman Jamjoom
Zafeer Shamsudeen

Zafeer Shamsudeen

Director of Sales & Marketing
Al Rawabi Dairy Company
Taiyab Ghafoor

Taiyab Ghafoor

Director – Retail
Geekay Group
Sumit Srivastava

Sumit Srivastava

Digital & Commercial officer, Group Director
Virgin Mobile
Dr. Ahmad Altarawneh

Dr. Ahmad Altarawneh

Senior Transformation Consultant
Dubai Police
Umesh Chopra

Umesh Chopra

Market Intelligence Manager
Sharjah Coop
Ankesh Agarwal

Ankesh Agarwal

Sr Manager - CX Strategy and Center of Excellence
Majid Al Futtaim


Who will Attends

CXO, Heads, General Managers, Directors, VPs in

  • Customer Experience
  • Customer Service
  • Customer Operations
  • Multi-Channel
  • Customer Analytics/Retention
  • Branding
  • Loyalty
  • E-commerce
  • Operations
  • Digital Transformation
  • Service Delivery
  • Quality Management
  • Marketing

Sector Focus

  • BFSI
  • Telecommunication
  • E-commerce
  • D2C
  • FMCG
  • Healthcare
  • Hospitality
  • Travel/Tourism
  • Manufacturing
  • Education
  • Airlines
  • Public Sector

Benefits of Attending

  • Discover how to transform your customer care centre into a profit engine.
  • Track patterns of customer behaviour on digital channels to advance your engagement.
  • Enhance your organization with real-time insights using AI capabilities to boost sales.
  • Influence the relationship between your CXO and CFO to realize the value of investing in digital customer experience initiatives.
  • Meet & Network with the top 100 CX Professionals from across UAE
  • Xx+ Highly selected Inspiring Keynote speakers
  • Customer Stories and proven business Results
  • Experience Awards 2023 ceremony
  • Xx+ Forward-Looking expert speakers
  • Future proofing and innovative technology solutions

Sponsors & Partners

Strategic Partner

Boarding Pass

    Embrakation Date: 1st March 2023
    Ship: Queen Elizabeth 2, Dubai